How can I help you?

  • icona_bubble chat Chat with us

    Monday-Friday from 8:00 until 20:00

  • ico phone Toll-free number

    Toll-free number 08002797076 active:

    Monday-Saturday from 8:00 until 20:00

  • ico phone Toll-free number

    Toll-free number 800 987 134 active:

    Monday-Friday from 8:00 until 20:00

  • icona_Newsletterprivacy Send a support request

    Monday-Friday from 8:00 until 20:00

icona_bubble chat
arrow right Returns and Refunds
Returns and Refunds
ico contatti red
For purchases made between 01/11/22 and 31/12/22, the return period is extended until 31/01/23.

Order on falconeri.com, try the goods on and if you're not sure about something, you can return them free of charge. Remember you have up to 14 days from delivery to change your mind and make your return request.

Returned items must be intact and show no signs of use or damage. For more details on our return policy, click here.

Keep in mind that personalized items can only be returned if defective.

Return via courier
How can I return items from an online order?
Follow these simple steps to return an item by courier:

header account 1. Access the order from "Order History" section in your account details or directly from "Follow your order/return" section.
pencil 2. Click on the "Return request" button and fill in the form by selecting the item and the reason for return.
ico spedizioni 3. Within 24 hours you can download the return label to stick on the package. Print the label in three copies. Stick one copy on the package, second copy should be given to the courier, and last copy has to be signed by courier as confirmation, that the package has been received by the courier for return.
footer resi 4. Contact the courier and wait for them to collect the parcel from the address you have chosen at phone number (+421) 2 686 22 328 or e-mail address cssk@ups.com. You can follow your return on UPS official website using tracking number that starts with 1Z.
Do I have to pay to return my order?
You can return your purchase completely free of charge. To learn more about our return policy, click here.
I have ordered the wrong size/item/color. Can I exchange the item(s)?
The exchange service via courier isn't possible, but you can return your item for free and make a new order.
Where can I find the return label?
You can find the label within the detail of your return in the "Follow your order/return" section. The label will be visible 24 hours after making the return request. If you need help, you can always contact our Customer Service via chat, mail or phone.
I have submitted a return request but then I changed my mind and now I want to keep the items, what can I do?
If you change your mind and you don’t want to return the items anymore, just leave them out of the return box and we will make the adjustments accordingly.
I have already filled in the return form online and want to change it, what can I do?
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the items or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the items you wish to return are sent back in a single shipment.
Can I return several different orders in the same delivery?
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
How and when will I receive a refund for the goods returned via courier?
The refund will be made as soon as possible, no later than 14 days from your return request (provided that we have received the returned items or that you have given us a proof of having sent them to us) or alternatively, after you delivered the returned products to the courier. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
It's been 14 days and I still haven't received my refund, what can I do?
Write to us at hello@falconeri.com and we will check the reasons for what happened.
Falconeri World
all_SC_Widget9_Box01_CW4120_Replatforming_flc
Find us in the world
Qualified staff, attention to details and raw materials: a unique shopping experience.
Find our stores around the world
all_LP_FAQ_Widget9B_CW0122_Update_flc_02
Do you want to know more about us?
Italian heart and international spirit, traditional values and cutting-edge technologies.
Read our profile
Visit the online store for your country: