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Delivery
Delivery
EXPRESS DELIVERY, 48 hours, 8,95 €
STANDARD DELIVERY, 4 working days, 4,95 €
DELIVERY TO A PICK-UP POINT, 48 hours, 6,95 €
How much does delivery cost?
Price for 48-hour express delivery is €8,95. Standard delivery with UPS is 4,95€. Delivery to pick up point is 6,95 €. Deliveries are free for orders over 300 €
Who will be delivering my order?
Order will be delivered with UPS within 48 working hours from date of shippping for express deliveries and to pick up point or within 4 working days from date of shipping for standard delivery.
Can I make an order and send it to a different country from my own?
Yes, if the receiver is outside your country, you have to place your order from Falconeri website of the receiver's country by selecting "change shipping Country". So, please make sure that the billing and shipping addresses are both within the same country.
Can I choose the date and time of delivery?
No, please make sure that someone is present at the chosen delivery address.
Can I have my order delivered to a UPS Access Point™?
You can select a UPS Access Point ™ of your choice in the checkout before proceeding with the payment and pick up your order at a convenient time. You will receive a confirmation email as soon as your order has been delivered to the selected UPS Access Point ™. When collecting the parcel, please remember to bring along an official identification document in case it is required by the UPS Access Point™ staff.
What is the delivery time to UPS Access Points ™?
Your order will be delivered within 48 working hours. With custom items, the standard delivery time may be extended up to additional 2 business days. During the holiday period (national holidays, Christmas, etc.) or during the sales periods, the preparation and delivery time of orders may be slightly longer than the period indicated on the website. You can pick up the package at the time that suits you best.
I didn't collect my order from the UPS Access Point™ on time. How can I receive a refund?
If you do not collect the parcel within 10 days, it will be returned to sender. You will receive an email informing you of the refund via the same payment method used when placing the order. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
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