The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns" section for more information.

Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery).
If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.

You can check the status of your order at any time by entering the "ORDERS" section in your account. If you have not registered on the website, you can directly access the Follow your order/return section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "Track delivery" section.

On falconeri.com you can always change your mind: buy your items, try them on in the comfort of your own home and if you're not sure about something you can return them free of charge. You'll be refunded in no time via the payment method you originally used to make your purchase. You have up to 14 days from when you receive the goods to change your mind. The returned items must be sent to Falconeri SRL in a single shipment. For more details on our return policy click here.

You can always contact us via chat, or by writing to hello@falconeri.com. Customer Service is active from Monday to Saturday from 08:00 to 20:00* all year long except the following holidays:

January 1st
January 6th
Easter Monday
May 1st
May 30th
Corpus Christi
August 15th
November 1st
November 18th
24-25-26 December
December 31st

* The aforementioned times may be subject to change during periods of intense activity.

Unfortunately, it is becoming more and more common for scammers to create fake websites or social media profiles pretending to be our brand. At first glance, they might look real, but their goal is to trick you and steal your personal or financial information. To help you browse safely, we’ve put together everything you need to know to recognize our official channels, spot suspicious signs on fake websites, and report any scams. Follow these simple tips to protect yourself and enjoy a safe experience.

WEBSITE
To make sure you are shopping safely and getting genuine products, always buy directly from www.FALCONERI.com or from official FALCONERI stores.
Here is what to check before making a purchase:
• Website URL: Watch out for unusual domain extensions or misspellings. Official FALCONERI websites use the “.com” domain and specific subdirectories for each country (es. www.FALCONERI.com/dk).
• Website design: Our websites have a professional look, with high-quality images and no spelling mistakes. Blurry pictures or messy layouts are warning signs.
• Prices: Be cautious of heavily discounted prices or continuous excessive promotions.
• Contact details: Our official websites provide clear contact details, including addresses and customer service information. Check the footer (the bottom section of the webpage) for our legal and commercial details. A lack of complete information may indicate an untrustworthy site.
• Secure payment methods: Only buy from websites that offer secure payment options and use proper security standards (like HTTPS or TLS).
• Returns policy: Our sites have clear and transparent return policies. If the process seems vague or overly complicated, it might be a fake.


SOCIAL MEDIA PROFILES
Fake websites often seek visibility by promoting misleading discounts on platforms like Instagram and Facebook. They use stolen images from our official profiles to make their ads appear legitimate.
To avoid scams, follow these simple tips:
• Check the account posting the advert Our official profiles are:
• Facebook: facebook.com/FALCONERI
• Instagram: @FALCONERIofficial
• TikTok: @FALCONERIofficial
• Review the profile’s activity Profiles with few followers and limited posts are often fake.


FRAUDOLENT CONTACTS
Sometimes, scammers pose as members of our company via email, messages, or social media profiles.
Here are some tips to protect yourself:
• Always check the email address
Our official contacts use verified domains (e.g. @FALCONERI.com). Be cautious of generic addresses like @gmail.com or @yahoo.com.
Warning: scammers may create domains that closely resemble the original, with subtle differences that are hard to spot at first glance (e.g. @FACLONERI.com rather than @FALCONERI.com). It is essential to inspect the sender’s address carefully.
• Never share personal or banking details
No member of our team will ever ask for passwords, card details, or codes via message, email, or social media. • Check links before clicking
Always verify where a link leads. If the URL looks suspicious or differs from our official site, do not open it. • Check the tone of the message
Our communications are clear and professional. If you receive messages with grammatical errors or suspicious urgency, they are likely fake.

To report a fraudulent website or social media profile, please contact our Customer Service via the web form, chat, or by emailing hello@falconeri.com. To help us take action, please include the URL of the suspicious site or the name/link of the social media profile. Likewise, if you receive messages, emails, or contacts from individuals or profiles claiming to be part of our company but seem suspicious, do not engage and report them to us immediately.
Our priority is to protect our customers and combat the spread of fraudulent websites and social media profiles. Despite our ongoing efforts, we cannot guarantee the safety of purchases made outside our official channels.