Order on falconeri.com, try the goods on and if you're not sure about something you can return them free of
charge. Remember you have up to 14 days from delivery to change your mind and make your return request.
Return with carrier
How can I return items from an online order?
Follow the steps below to return an item by courier:
3. Within 24 hours you can download the return label to stick it on the package.
4. Book the courier to collect the package from your chosen address. You will be refunded
the same payment method you used to make your purchase
Can I return an online order?
Yes, you can return the items for free through the online return procedure which can be found on the
Follow your order/return page. The items must be
sent back in a single shipment. You'll be refunded via payment method you originally used to make your purchase. For more details on our return policy click here.
I have ordered the wrong size/item/colour for my purchase, can I change it?
We cannot process an exchange, but you can return your item for free and start a new order.
Where can I find the return label?
You can find the label by clicking on Follow your
order/return and entering your order number and last name. Select "Return" and then
click on the "Download the label" box.
I have submitted a return request but have since changed my mind and wish to keep the items, what can I
If you change your mind and you don’t want to return the items anymore, just leave them out of the
return box and we will make the adjustments accordingly.
I have already filled in the return form online and want to change it, what can I do?
The return form cannot be modified after it has been completed. However, if you have forgotten to
include any of the articles or you wish to remove others, you can add/remove them from the package
before giving it to the delivery company. Please make sure that all the articles you wish to return
are sent back in a single shipment.
Can I return several different orders in the same delivery?
Please return each order separately with the corresponding documents (return authorization and
return label) for the refund to be processed correctly.
How and when will I receive a refund for my return?
The refund will be made using the payment method chosen for the online purchase. The refund will be
made within 14 days (for orders made with a Credit Card and PayPal) once the return has been
received in our warehouse. The time it takes to see the refund appear in your account may depend on
your credit or debit card company.
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