How can we help you? How can we help you?

How can we help you?

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Frequently Asked Questions
Frequently Asked Questions
I have just made an order online and want to change it, what can I do?
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns" section for more information.
I have not received my order yet, what should I do?
You can check the status of your order at any time by entering the "ORDERS" section in your account. If you have not registered on the website, you can directly access the Follow your order/return section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "Track delivery" section.
Can I return the items bought online?
On falconeri.com you can always change your mind: buy your items, try them on in the comfort of your own home and if you're not sure about something you can return them free of charge. You'll be refunded in no time via the payment method you originally used to make your purchase. You have up to 14 days from when you receive the goods to change your mind. The returned items must be sent to Falconeri SRL in a single shipment. For more details on our return policy click here.
What are the accepted payment methods?
On falconeri.com you can pay via: Credit Card, PayPal, Apple Pay, Klarna, iDEAL.
When is the Customer Service available?
Our Customer Service is all year long available except for the following public holidays:

NEW YEAR’S DAY 01 JAN
EPIPHANY 06 JAN
EASTER
EASTER MONDAY
LABOUR DAY 01 MAY
CORPUS CHRISTI
THE ASSUMPTION 15 AUG
ALL SAINTS’ DAY 01 NOV
CHRISTMAS DAY 25 DEC
ST. STEPHEN’S DAY 26 DEC
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