How can we help you?
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How can we help you?
-
Chat with us
- Follow your order/return
-
Call us
0800 0234 689 Toll-free number
Monday - Saturday from 08:00 until 20:00
-
Send us an email
Address: hello@falconeri.com
Payment
What are the accepted payment
methods?
On falconeri.com you can pay via: Credit Card, PayPal, Apple Pay, Klarna, iDEAL.
When is the amount charged on my
credit card?
For payments made via credit card and
PayPal, the amount of your order will be authorized automatically and charged only when your order is
shipped.
Can I pay with cash on delivery?
At the moment this service is not available.
Why does my payment seem charged
twice?
There is a difference between
authorization and payment: when you make an online order there is always a payment authorization. An
authorization is a pending payment or an amount withheld in a payment account. It is not a real charge
and is usually shown in the pending charges section of credit cards. The actual collection is only made
when the garments come out physically from our warehouse. If you see the amount authorized as collected,
please contact your bank directly so they can "unlock" the amount withheld.
Is my payment safe?
Yes, payment is completely secured by
one of the most important global certificate authority which is Comodo. Furthermore all the information
entered to make your purchase are in conformity with the processing of personal data and will be treated
in full accordance with the privacy laws. The website is also in conformity with all spam and virus
controls. Navigation is completely safe.
