Frequently Asked Questions
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Payment
Payment
What are the accepted payment methods?
On falconeri.com you can pay via: Credit Card, PayPal, Apple Pay, Google Pay, Klarna.
When is the amount charged on my credit card?
For payments made via credit card and PayPal, the amount of your order will be authorized automatically and charged only when your order is shipped.
Can I pay with cash on delivery?
At the moment this service is not available.
Can I pay in instalments?
Yes, you can pay in three monthly instalments of the same amount using Klarna Pay in 3 option. Whichever service you choose, the first instalment will be charged as soon as the purchase is completed, while the other two instalments will be charged in the following two months. Klarna will notify you about the payment a few days in advance.
Klarna Pay in 3 is a completely free service, as long as the instalments are paid within the deadline. In case one or more instalments are not paid within the deadline, you will be charged a late payment fee.
Why does my payment seem charged twice?
There is a difference between authorization and payment: when you make an online order there is always a payment authorization. An authorization is a pending payment or an amount withheld in a payment account. It is not a real charge and is usually shown in the pending charges section of credit cards. The actual collection is only made when the garments come out physically from our warehouse. If you see the amount authorized as collected, please contact your bank directly so they can "unlock" the amount withheld.
Is my payment safe?
The security of your payment is our priority. We implement industry-standard encryption protocols to safeguard your financial information during transactions. Our selected payment partners adhere rigorously to PCI DSS compliance standards for managing your card data. Additionally, our website uses high-assurance SSL certificates, reinforcing the defense of your sensitive information. You can trust that your payment information is handled with the highest level of care and protection.
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