Frequently Asked Questions
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Payment
Payment
What are the accepted payment methods?
On falconeri.com you can pay via: Credit Card, PayPal, Apple Pay, Amazon Pay, Google Pay and cash on delivery.
If you make your purchase from an Apple device, you can pay with Apple Pay. Simply select this payment method and confirm the purchase by double-clicking the side button on your device. If your purchase is not successful with this payment method, we recommend that you enter a new shipping address.
If you make your purchase from an Apple device, you can pay with Apple Pay. Simply select this payment method and confirm the purchase by double-clicking the side button on your device. If your purchase is not successful with this payment method, we recommend that you enter a new shipping address.
When is the amount charged on my
credit card?
For payments made via credit card and PayPal, the amount of your order will be authorized
automatically and charged only when your order is shipped.
Can I pay with cash or bank transfer?
Yes, you can choose this payment option in the checkout for orders with Speedex home delivery. The cash on delivery fee is 5 €.
Can I use a gift card I got from the store to purchase online?
No, the physical gift cards can be used for purchases only in Falconeri stores within Greece.
Why does my payment seem charged
twice?
There is a difference between authorization and payment: when you make an online order there is
always a payment authorization. An authorization is a pending payment or an amount withheld in a
payment account. It is not a real charge and is usually shown in the pending charges section of
credit cards. The actual collection is only made when the garments come out physically from our
warehouse. If you see the amount authorized as collected, please contact your bank directly so they
can "unlock" the amount withheld.
Is my payment safe?
The security of your payment is our priority. We implement industry-standard encryption protocols to safeguard your financial information during transactions. Our selected payment partners adhere rigorously to PCI DSS compliance standards for managing your card data. Additionally, our website uses high-assurance SSL certificates, reinforcing the defense of your sensitive information. You can trust that your payment information is handled with the highest level of care and protection.
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