How can we help you? How can we help you?

How can we help you?

  • Call us

    00800 325 2730

    Monday - Friday / 13:00 - 17:00 00800 325 2730
    *in case of a high number of requests
    there is a possibility that your inquiry
    will be answered in English in order
    to give you an answer as soon as possible

  • Follow your order/return
  • Call us

    00800 325 2730

    Monday - Friday / 13:00 - 17:00
    *in case of a high number of requests
    there is a possibility that your inquiry
    will be answered in English in order
    to give you an answer as soon as possible

  • Send us an email

    Address: hello@falconeri.com

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Returns
Returns

Order on falconeri.com, try the goods on and if you're not sure about something you can return them free of charge. Remember you have up to 14 days from delivery to change your mind and make your return request.

Return to store
How can I return items from an online order to a Falconeri store?
Follow the steps below to return an item to a Falconeri store:

1. Go to the Follow your order/return page or your account
2. Fill in the online returns form and select the Falconeri store
3. Prepare your package and return it to the selected store
4. You will be refunded via the same method used when placing the order (for orders paid with cash on delivery, please send your IBAN information to our Customer Service so a refund can be issued)
Can I return an online order to a Falconeri store?
On falconeri.com you always have the possibility to change your mind and return items from your online order for free to one of the Falconeri stores. You will need to request a return and select the store through the online return procedure on the "Follow your order/return" page or your account. Once you have completed the return procedure, go to the chosen store to return the items. The refund will be made using the payment method chosen for the online purchase. For orders paid with cash on delivery, please send your IBAN information to our Customer Service so a refund can be issued. Remember that you have 10 days (from the moment you completed the online return procedure) to go to the store and return the item(s).
I have already filled in the return form online and want to change it, what can I do?
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can still make a return to the store and the store assistants will make the necessary adjustments in the system.
Return with carrier
How can I return items from an online order?
Follow the steps below to return an item by courier:

1. Go to the Follow your order/return page or your account
2. Fill in the online returns form
3. Within 24 hours you can download the return label to stick it on the package. Book the courier to collect the package from your chosen address
4. You will be refunded via the same payment method used when placing the order (for orders paid with cash on delivery, please send your IBAN information to our Customer Service so a refund can be issued)
Can I return an online order?
Yes, you can return the items for free through the online return procedure which can be found on the "Follow your order/return" page. The items must be sent back in a single shipment. You'll be refunded via payment method you originally used to make your purchase. For orders paid with cash on delivery, please send your IBAN information to our Customer Service so a refund can be issued. For more details on our return policy click here.
I have ordered the wrong size/item/colour for my purchase, can I change it?
We cannot process an exchange, but you can return your item for free and start a new order.
How and when will I receive a refund for my return?
The refund will be made using the payment method chosen for the online purchase. For orders paid with cash on delivery, please send your IBAN information to our Customer Service so a refund can be issued. The refund will be made within 14 days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
Where can I find the return label?
You can find the label by clicking on "Follow your order/return" section and entering your order number and last name. Select "Return request" and then click on the "Download the label" box.
I have submitted a return request but have since changed my mind and wish to keep the items, what can I do?
If you change your mind and you don’t want to return the items anymore, just leave them out of the return box and we will make the adjustments accordingly.
I have already filled in the return form online and want to change it, what can I do?
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the articles you wish to return are sent back in a single shipment.
Can I return several different orders in the same delivery?
Please return each order separately with the corresponding return label in order for the refund to be processed correctly.
How and when will I receive a refund for my return?
The refund will be made using the payment method chosen for the online purchase. For orders paid with cash on delivery, please send your IBAN information to our Customer Service so a refund can be issued. The refund will be made within 14 days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
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