Monday - Friday / 13:00 - 17:00
00800 325 2730
*in case of a high number of requests
there is a possibility that your inquiry will be answered in English in order to give you an
answer as soon as possible
UPS will take care of your delivery. In the shipping confirmation email you will find the link
to track your package.
Can I place an order online and ship it to another country?
Yes, it is possible to place an order online and ship it to a country other than yours. To do this, you should first select the desired destination country from the menu you will find in the footer of our site. We remind you that billing address and shipping address may refer to different countries, but also that in the country where you would like to deliver your parcel, prices and commercial conditions may be different.
Can I choose the date and time of delivery?
No, please make sure that someone is present at the chosen delivery address.
Can I have my order sent to a Falconeri store?
Yes. While placing your order, make sure to select a store. Delivery to store is free on all
I requested in-store delivery. How long does it take for my order to arrive at the store?
The estimated delivery time to the store is up to 7 working days from the date of shipment from our warehouse. You will receive an e-mail as soon as your package has been delivered at the selected store. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.
I did not pick up my online order in store on time, how do I receive a refund?
In case you do not pick up your order within 10 days from delivery to the store, you will
receive an email informing you that the refund will be processed through the same payment method
used when placing your order. Visibility of your refund may vary depending on your payment
method and provider.
Find us in the world
Qualified staff, attention to details and
materials: a unique shopping experience.