Frequently Asked Questions
Shipping costs and time Placing an order Order not received Returning items bought online
How can we help you? How can we help you?

How can we help you?

  • Call us

    00800 325 2730

    Monday - Friday / 13:00 - 17:00 00800 325 2730
    *in case of a high number of requests
    there is a possibility that your inquiry
    will be answered in English in order
    to give you an answer as soon as possible

  • Follow your order/return
  • Call us

    00800 325 2730

    Monday - Friday / 13:00 - 17:00
    *in case of a high number of requests
    there is a possibility that your inquiry
    will be answered in English in order
    to give you an answer as soon as possible

  • Send us an email

    Address: hello@falconeri.com

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Falconeri sustainability

From the pastures of Mongolia to our shops, we take care of every detail, without intermediaries, respecting the environment and people.

Environment
People
Production

Environment

Falconeri is committed to respecting the environment and carries out its activities by trying to improve the management of natural resources used in production and distribution every day.

Our commitment

Sustainable Fibre Alliance

We are part of the CCMI association which has the objective of selecting the best quality cashmere by ensuring that the raw materials are produced with the most advanced technologies and high standards of environmental protection.

Cashmere & Camel Hair Manufacturers Institute

We are part of the CCMI association which has the objective of selecting the best quality cashmere by ensuring that the raw materials are produced with the most advanced technologies and high standards of environmental protection.

Fashion Pact

We are part of a global coalition of 67 major fashion groups leading the industry toward reducing environmental impact through three key goals: stopping global warming, restoring biodiversity and protecting the oceans.

Bluesign

Part of the silk we use comes from Bluesign®certified suppliers . This innovative system reduces the environmental impact on the entire textile chain, guaranteeing the saving of energy resources, consumer safety, the reduction of water consumption and the reduction of toxic emissions into the air.

Our most important resource is the people who work with us.

This is why we have always aimed to create the best possible conditions in the workplace, supporting our employees throughout their journey, within the company. We foster and encourage internal growth, which is why internal career paths are designed to allow deserving people to access positions of responsibility.

We support people

Women’s employment

Women represent 91% of our workforce. We firmly believe in female potential and we work to enable their development, professional and economic growth in the company.

Contribution to local communities

We offer our contribution to support social, sporting, cultural, welfare activities and even small public works, always ensuring the principle of transparency.

Production

We respect people and the environment in all stages of production.

DISCOVER

Our secret is a magical combination of the finest natural fibres, Italian artisan skills and innovative production systems.

Our Initiatives

Product Care

We have therefore chosen some valuable tips to preserve the original characteristics of our products.

Falconeri sustainability

From the pastures of Mongolia to our shops, we take care of every detail, without intermediaries, respecting the environment and people.