How can we help you? How can we help you?

How can we help you?

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Frequently Asked Questions
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During specific events (sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.
I have just made an order online and want to change it, what can I do?
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns" section for more information.
I have not received my order yet, what should I do?
You can check the status of your order at any time by entering the "ORDERS" section in your account. If you have not registered on the website, you can directly access the Follow your order/return section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "Track delivery" section.
Can I return the items bought online?
Yes, you can always change your mind and return the items free of charge on falconeri.com. You have up to 14 days from when you receive the goods to do so. The returned items must be sent to Falconeri SRL in a single shipment. You'll be refunded in no time to the payment method you originally used to make your purchase.
When is the Customer Service available?
Our Customer Service is all year long available except for the following public holidays:

NEW YEAR’S DAY 01 JAN
EPIPHANY 06 JAN
EASTER
EASTER MONDAY
LABOUR DAY 01 MAY
CORPUS CHRISTI
THE ASSUMPTION 15 AUG
ALL SAINTS’ DAY 01 NOV
CHRISTMAS EVE 24 DEC
CHRISTMAS DAY 25 DEC
ST. STEPHEN’S DAY 26 DEC
NEW YEAR'S EVE 31 DEC
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