Frequently Asked Questions

The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns" section for more information.

You can check the status of your order at any time by entering the "ORDERS" section in your account. If you have not registered on the website, you can directly access the Follow your order/return section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "Track delivery" section.

Yes, you can always change your mind and return the items free of charge on falconeri.com. You have up to 14 days from when you receive the goods to do so. The returned items must be sent to Falconeri SRL in a single shipment. You'll be refunded in no time to the payment method you originally used to make your purchase.

You can always contact us via webform, phone, chat, or by writing to hello@falconeri.com. Customer Service is active from Monday to Saturday from 08:00 to 20:00, all year long except the following holidays:

January 1st
January 6th
Easter Monday
May 1st
May 30th
Corpus Christi
August 15th
November 1st
November 18th
24-25-26 December
December 31st

* The aforementioned times may be subject to change during periods of intense activity.