How can we help you? How can we help you?

How can we help you?

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Orders
Orders
Just 3 simple steps to buy online your favourite items:

1. Create an account or purchase as a guest
2. Select the shipment method
3. Select the payment method
How can I check the status of my order?
You can check the status of your order at any time by entering the "ORDERS" section in your account.
If you are not registered on falconeri.com, you can directly access the Follow your order/return page.
In this case you will have to enter the order number and the surname indicated during the purchase. Here you can check and monitor your order through the "Track delivery" section.
What are the accepted payment methods?
On falconeri.com you can pay via: Credit Card, PayPal, Apple Pay, e-Gift Card.
Can I return the items bought online?
Yes, you can return the items for free through the online return procedure in the Follow your order/return section. The items must be returned in a single shipment. You'll be refunded via payment method you originally used for your purchase. For more details on our return policy click here or consult our "Returns" section.
I have just made an order online and want to change it, what can I do?
The modification of orders is, unfortunately, not possible in our system. You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns" section for more information.
I have just made an order online and want to cancel it, what can I do?
You have the possibility to cancel your order directly from Order Status within 15 minutes from the purchase. We remind you that the order cancellation is not possible for orders paid with Gift card. If you do not want to keep the goods, you can send the order back for free upon receipt. See the "Returns" section for more information.
I have a promotional code, how can I use it when purchasing online?
After choosing the items, you need to go to the shopping bag and insert the code in the field "Promotional code". Remember to apply the code before continuing with checkout. We remind you that for each purchase you can use only one promotional code.
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