Returns
1. Go to the Follow your order/return page or your
account
2. Fill in the online returns form
3. Please contact our Customer Service in order to receive a Return Label. Book the courier to collect the package from your chosen address.
4. You will be refunded via the same payment method you used to make your purchase
Can I return an online order?
Yes, you can return the items for free through the online return procedure which can be found on the
Follow your order/return page. The items must be sent
back in a single shipment. You'll be refunded
via payment method you originally used to make your purchase. For more details on our return
policy click here.
I have ordered the wrong size/item/colour for my purchase, can I change it?
We cannot process an exchange, but you can return your item for free and start a new order.
Where can I find the return label?
Please contact our Customer Service in order to receive a Return Label. Book the courier to collect the package from your chosen address.
I have submitted a return request but have since changed my mind and wish to keep the items, what can I do?
If you change your mind and you don’t want to return the items anymore, just leave them out of the return box and we will make the adjustments accordingly.
I have already filled in the return form online and want to change it, what can I do?
The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the articles you wish to return are sent back in a single shipment.
Can I return several different orders in the same delivery?
Please return each order separately with the corresponding documents (return authorization and return label) for the refund to be processed correctly.
How and when will I receive a refund for my return?
The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.
