Yes, you can return the items for free through the online return procedure which can be found on the Follow your order/return page. The items must be sent back in a single shipment. You'll be refunded via payment method you originally used to make your purchase. For more details on our return policy click here.

We cannot process an exchange, but you can return your item for free and start a new order.

You can find the label by clicking on Follow your order/return and entering your order number and last name. Select "Return" and then click on the "Download the label" box.

If you change your mind and you don’t want to return the items anymore, just leave them out of the return box and we will make the adjustments accordingly.

The return form cannot be modified after it has been completed. However, if you have forgotten to include any of the articles or you wish to remove others, you can add/remove them from the package before giving it to the delivery company. Please make sure that all the articles you wish to return are sent back in a single shipment.

Please return each order separately with the corresponding documents (return authorization and return label) for the refund to be processed correctly.

The refund will be made using the payment method chosen for the online purchase. The refund will be made within 14 days (for orders made with a Credit Card and PayPal) once the return has been received in our warehouse. The time it takes to see the refund appear in your account may depend on your credit or debit card company.