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How can we help you?

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Gift Card
Where can I use an e-Gift Card?
E-Gift Cards can be used online.
Do I have to activate my e-Gift Card after purchase?
No. The e-Gift Card can be used immediately together with the associated email address.
Where do I insert the e-Gift Card number on
At the final step of the checkout, after selecting e-Gift Card as the payment method, you will have to enter your e-Gift Card number. In order to use it correctly, it is necessary to enter the same mail address to which the Gift Card was sent. Please note that only one e-Gift Card can be used per order.
Do I have to spend the full amount of the e-Gift Card in a single transaction?
No. If you do not spend the full amount on the e-Gift Card, the remaining credit stays as a balance on the card for you to spend at a later date.
How can I check my e-Gift Card balance online?
You can check the balance at this link.
Is there an expiry date on my e-Gift Card?
E-Gift Cards are valid for 3 years from the purchase date.
Gift wrap
Can I choose a gift wrap for my order?
Yes, Falconeri offers you the gift wrapping service. In the final phase of your purchase, you can choose the items you wish to include in the gift box (a maximum of 3 products per box). You can also add a personalized card with a special gift message written by you.
What are the gift wrap characteristics?
The gift wrap consists of a box with an external flower print and is available in 2 sizes: small (bottom: 35x25x8; cover: 35,2x25,2x8) and large (bottom: 48x35x12; cover: 48,2x35,2x12). Keep in mind that the size will be chosen automatically and will depend on the quantity of items and their volume.
We will carefully package the selected items and hide the price.
The cost of gift wrapping service is free of charge.
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