Chat with us
Toll-free number
Send a support request
Gift Card
Can I purchase an e-Gift Card online?
You can purchase your e-Gift Card online directly at this link.
What is the difference between a Gift Card and an e-Gift Card?
The Gift Card can be purchased in stores and can be used both in stores and online. The e-Gift Card can be purchased online and it can be used in stores and online at falconeri.com. To use the e-Gift Card in store, show the cashier the email you will receive and provide the PIN code that it contains.
Where can I use an e-Gift Card?
You can use your e-Gift Card online and in participating stores. To use the e-Gift Card in store, show the cashier the email you will receive and provide the PIN code that it contains.
I have a Gift Card from a store. Can I use it online?
Please make sure to select Gift Card as the payment method in the checkout. You will have to enter your Gift Card number and the PIN code in the appropriate boxes. The PIN code can be found by scratching off the silver box on your card.
Do I need to activate my e-Gift Card after receiving it?
You can use your e-Gift Card immediately after receiving it. When ordering on our website it is necessary to use the email address to which the card was sent.
How can I check the balance on my Gift Card / e-Gift Card?
You can check the remaining balance directly at this link.
Where do I enter the number of my Gift Card / e-Gift Card to place an online order?
At the final step of the checkout, after selecting Gift Card / e-Gift Card as the payment method, you will have to enter your e-Gift Card number or the number and pin of the physical Gift Card. Please note that only one Gift Card / e-Gift Card can be used per order.
Do I have to use the whole amount of my e-Gift Card in a single order?
No, you can spend the amount of your e-Gift Card on multiple purchases (both online and in stores).
For how long are the Gift Cards / e-Gift Cards valid?
The Gift Card / e-Gift Card is valid for 3 years from the date of purchase.
