How can we help you?

How can we help you?

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Frequently Asked Questions
Frequently Asked Questions
I have just made an order online and want to change it, what can I do?
It is not possible to make changes to orders made at falconeri.com. Therefore, it is not possible to change the quantity/size and/or add/remove items.
I have not received my order yet, what should I do?
You can check the status of your order at any time by entering the "ORDERS" section in your Falconeri Club account. If you have not registered on the website, you can directly access the "Follow your order/return" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "Track delivery" section.
Can I return the items bought online?
On falconeri.com you can always change your mind: buy your items, try them on in the comfort of your own home and if you're not sure about something you can return them free of charge. You'll be refunded in no time via the payment method you originally used to make your purchase. You have up to 30 days from when you receive the goods to change your mind. The returned items must be sent to Falconeri SRL in a single shipment. You can read more in our Conditions of Sale and in the Return Section.
What are the accepted payment methods?
On falconeri.com you can pay via: Credit Card, PayPal, Afterpay, Gift Card / e-Gift Card.
When is the Customer Service available?
Our Customer Service is all year long available except for the following public holidays:

NEW YEAR’S DAY 01 JAN
EPIPHANY 06 JAN
EASTER
EASTER MONDAY
LABOUR DAY 01 MAY
CORPUS CHRISTI
THE ASSUMPTION 15 AUG
ALL SAINTS’ DAY 01 NOV
CHRISTMAS DAY 25 DEC
ST. STEPHEN’S DAY 26 DEC
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