How can we help you?

How can we help you?

${Resource.msg('label.service.not.available', 'support', null)}
Frequently Asked Questions

Frequently Asked Questions

I have just made an order online and want to change it, what can I do?
It is not possible to make changes to orders made at falconeri.com. Therefore, it is not possible to change the quantity/size and/or add/remove items.
I have not received my order yet, what should I do?
You can check the status of your order at any time by entering the "ORDERS" section in your Falconeri Club account. If you have not registered on the website, you can directly access the "Follow your order/return" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "Track delivery" section.
Can I return the items bought online?
On falconeri.com you can always change your mind: buy your items, try them on in the comfort of your own home and if you're not sure about something you can return them free of charge. You'll be refunded in no time via the payment method you chose during the return procedure. You have up to 30 days from when you receive the goods to change your mind. The returned items must be sent to Falconeri SRL in a single shipment. You can read more in our Conditions of Sale and in the Return Section.
How and when can I contact Customer Service?
You can always contact us via webform, phone, chat, or by writing to hello@falconeri.com. Customer Service is active from Monday to Saturday from 01:00 AM to 05:00 PM, all year long except the following holidays:

January 1st
January 6th
Easter Monday
May 1st
May 30th
Corpus Christi
August 15th
November 1st
November 18th
24-25-26 December
December 31st

* The aforementioned times may be subject to change during periods of intense activity.
We're here for you
Our stores
Qualified staff, attention to details and raw materials: a unique shopping experience.
Find the store nearest you
Do you want to know more about us?
Italian heart and international spirit, traditional values and cutting-edge technologies.
Read our profile
Visit the online store for your country: