How can we help you?

How can we help you?

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Falconeri Club
Falconeri Club
With just a few steps you can access the Falconeri Club world and take advantage of all the benefits of your status:
1. Register to Falconeri Club loyalty program
2. Earn points with your online and in-store purchases
3. Take advantage of the benefits or exclusive discounts
What is "Falconeri Club" loyalty card and why sign up?
It is a loyalty program which, through collection of points on "Falconeri Club" loyalty card, provides exclusive advantages for the cardholders and gives the customer the possibility of reaching 3 different STATUSES by accumulating points through purchases both in our stores and online (after logging in to your account). You can find the complete rules at the following link.
How can I sign up for the "Falconeri Club" loyalty program?
You can register in two ways:

  • on the website: if you have registered directly on our website and registered correctly, within 24 hours of registration you will receive an email with the codes of the virtual card. If you wish to convert your virtual card into a physical card, you can go to the nearest store and request a replacement. We remind you that registration must be made directly from our Falconeri website at this link.
  • in Falconeri stores
I cannot complete the "Falconeri Club" loyalty card registration on the website, how can I proceed?
Please contact our Customer Service by email hello@falconeri.com, chat or phone.
How do I collect points on my "Falconeri Club" card?
If you are making a purchase in a store, please remember to identify yourself before issuing the receipt by presenting your "Falconeri Club" card or indicating your surname and name used during activation. If you want to place an online order, you must log in to your "Falconeri Club" account before completing the order. One (1) point will be earned for every one U.S. dollar ($1.00) spent, rounded down to the nearest dollar (e.g., $1.99 = 1 point). Loyalty points will be credited to your card for every purchase in one of the Falconeri points of sale participating in the initiative. You can find the complete rules at the following link.
When will the points accumulated on my "Falconeri Clubi" card be displayed?
The points will be loaded and accounted for by the system from 24 hours to 15 days following the date of the transaction (online and in stores). If after 15 days the points are still not visible in your account, please check that the card has been correctly associated with the last purchase (if in-store).
How to unsubscribe from the "Falconeri Club" program?
You can freely request at any time to be unsubscribed from the loyalty program by contacting our Customer Service.
I lost my card, what should I do?
In case of loss or theft of your "Falconeri Club" card, you will have to go to any of the Falconeri stores participating in the initiative to request a replacement: the point of sale will verify the identification data, the lost card will be canceled and you will immediately receive a new one that will allow you to recover any points already accumulated and not used.
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