How can we help you?

How can we help you?

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Delivery
Delivery
1. STANDARD DELIVERY, 3 - 6 business days, FREE
2. EXPRESS DELIVERY, 2 business days, $25.00
3. DELIVERY TO STORE, 3 - 6 business days, FREE
How much does delivery cost?
Standard delivery to your home address (3 - 6 business days) and pickup in store (3 - 6 business days) are completely free. Express delivery (2 business days) is $25.00.
Who will be delivering my order?
UPS will be shipping all orders. In the shipping confirmation email you will find the link in order to follow the tracking of your package.
Can I make an international order?
If you would like the item to be shipped outside the United States, you must select "Change shipping country". Please make sure that the billing and shipping addresses are both in the same country.
Can I choose the date and time of delivery?
No, please make sure that someone is present at the chosen delivery address.
Can I have my order sent to a Falconeri store?
Yes. While placing your order, make sure to select a store. Delivery to store is free on all orders.
I requested in-store delivery. How long does it take for my order to arrive at the store?
The estimated delivery time to the store is 3 - 6 business days from the date of shipment from our warehouse. You will receive an e-mail as soon as your package has been delivered at the selected store. We also inform you that during some special events (Sales, Black Friday, Cyber Monday, etc.) the processing of your order may be slightly delayed, despite our continuous efforts to comply with the established deadlines.
I did not pick up my online order in store on time, how do I receive a refund?
In case you do not pick up your order within 10 days from delivery to the store, you will receive an email informing you that the refund will be processed through the same payment method used when placing your order. Visibility of your refund may vary depending on your payment method and provider.
Falconeri World
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Qualified staff, attention to details and raw materials: a unique shopping experience.
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Italian heart and international spirit, traditional values and cutting-edge technologies.
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