Frequently Asked Questions
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Gifts
Gift Card
Where can I use an e-Gift Card?
You can use your e-Gift Card online and in participating stores. To use the e-Gift Card in store, show the cashier the email you will receive and provide the PIN code that it contains.
Do I have to activate my e-Gift Card after purchase?
No. The e-Gift Card can be used immediately together with the associated email address.
Where do I insert the e-Gift Card number on falconeri.com?
At the final step of the checkout, after selecting e-Gift Card as the payment method, you will have to enter your e-Gift Card number. In order to use it correctly, it is necessary to enter the same mail address to which the Gift Card was sent. Please note that only one e-Gift Card can be used per order.
What is the difference between a Gift Card and an e-Gift Card?
The Gift Card can be purchased in stores and can be used both in stores and online. The e-Gift Card can be purchased online and it can be used in stores and online at falconeri.com. To use the e-Gift Card in store, show the cashier the email you will receive and provide the PIN code that it contains.
Do I have to spend the full amount of the e-Gift Card in a single transaction?
No. If you do not spend the full amount on the e-Gift Card, the remaining credit stays as a balance on the card for you to spend at a later date.
How can I check my e-Gift Card balance online?
You can check the balance at this link.
Is there an expiry date on my e-Gift Card?
E-Gift Cards are valid for 3 years from the purchase date.
Gift Wrap
Can I purchase my order with a gift wrap?
Yes, Falconeri offers gift wrapping for purchase. In the final stage of your purchase, you can choose which items to include in a pre-made gift box.
Can I place a single order with multiple gift-wrapped products?
While placing your order, you can choose which items to put in the gift box. However, it is not possible to select more than one gift box per order. To include other items in another gift box, we recommend placing a new order.
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