How can we help you?

How can we help you?

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Gifts
Gift Card
Where can I use an e-Gift Card?
E-Gift Cards can be used online. If you wish to use it in a Falconeri Store you will have to convert it to a physical gift card in the store.
Do I have to activate my e-Gift Card after purchase?
No. The e-Gift Card can be used immediately together with the associated email address.
Where do I insert the e-Gift Card number on falconeri.com?
After having selected the payment method at checkout, you will be asked to insert the e-Gift Card number.
What is the difference between a Gift Card and an e-Gift Card?
Gift Cards can be purchased at points of sale and used both at points of sale and online. E-Gift Cards can be purchased online and used both at points of sale (after converting them to physical Gift Cards) and online on falconeri.com.
Do I have to spend the full amount of the e-Gift Card in a single transaction?
No. If you do not spend the full amount on the e-Gift Card, the remaining credit stays as a balance on the card for you to spend at a later date.
How can I check my e-Gift Card balance online?
You can check the balance at this  link.
Is there an expiry date on my e-Gift Card?
E-Gift Cards are valid for 3 years from the purchase date.
Smart Gifting
What is Smart Gifting and how does it work?
Smart Gifting is a service that helps you give the perfect gift every time. By sending your gift with SmartGift, the recipient will have the possibility to personalize the color or size of your gift, swap it with an item within a certain price range or accept the original gift that you sent, all before any payment is made.
Can the gift recipient choose a more expensive item?
The gift recipient will have the possibility to swap the item(s) for different item(s) of equal or lesser value to the one(s) that you chose. They will also have the possibility to accept the gift that you originally sent or change its color and/or size (if applicable).
When do I pay?
After the gift recipient accepts their ideal gift, you will be notified via email that your gift is ready for purchase. There is no fee for using the SmartGift service.
When will the gift be shipped?
The gift will be shipped after the gift sender completes the payment of the selected gift. An email confirming that the purchase has been completed will be sent to the gift recipient within 48 hours.
Can the gift recipient return the gifted items after they are delivered?
Of course, they can return the gift if it doesn't meet their expectations. You can find out more in our Returns and Refunds section. Please note that the refund can only be issued to the person who placed the order and paid for it.
Still have questions?
No problem! For any information contact our Customer Service. Please include your questions or a brief description of the issue.
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