Just 3 simple steps to buy your favourite items online:
1. Create an account or purchase as a guest
2. Select the shipment method
3. Select the payment method
I have not received my order yet, what should I do?
You can check the status of your order at any time by entering the "ORDERS" section in your
Falconeri Club account. If you have not
registered on the website, you can directly access the
"Follow your order/return"
section. In this case, you will have to enter the order number and the
surname indicated at the time of purchase. Here you can check and monitor your order through the
"Track delivery" section.
Can I return the items bought online?
Yes, you can return the items for free through the online return procedure in the
"Follow your order/return" section. The items must be returned in a single shipment.
You'll be refunded via
payment method you originally used for your purchase. For more details on our return policy click
click here or consult our
I have just made an order online and want to change it, what can I do?
It is not possible to make changes (quantity/size and/or add/remove items) to orders made at
I have just made an order online and want to cancel it, what can I do?
It is not possible to cancel your order. You can return it for free once you receive your parcel to
receive the refund.
I have a promotional code, how can I use it when purchasing online?
After choosing the items, you need to go to the shopping bag and insert the code in the field
"Promotional code". Remember to apply the code before continuing with checkout. We remind you that
for each purchase you can use only one promotional code.
We're here for you
Qualified staff, attention to details and raw
materials: a unique shopping experience.