How can we help you?

How can we help you?

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arrow right Orders
Orders
Just 3 simple steps to buy your favourite items online:

header account 1. Create an account or purchase as a guest
ico spedizioni 2. Select the shipment method
ico lucchetto 3. Select the payment method
I have not received my order yet, what should I do?
You can check the status of your order at any time by entering the "ORDERS" section in your Falconeri Club account. If you have not registered on the website, you can directly access the "Follow your order/return" section. In this case, you will have to enter the order number and the surname indicated at the time of purchase. Here you can check and monitor your order through the "Track delivery" section.
Can I return the items bought online?
Yes, you can return the items for free through the online return procedure in the "Follow your order/return" section. The items must be returned in a single shipment. You'll be refunded via payment method you chose during the return procedure. Also, you have the choice between two return methods: return to the store and return by carrier. For more details on our return policy click here or consult our "Returns" section.
I have just made an order online and want to change it, what can I do?
It is not possible to make changes (quantity/size and/or add/remove items) to orders made at falconeri.com.
I have just made an order online and want to cancel it, what can I do?
It is not possible to cancel your order. You can return it for free once you receive your parcel to receive the refund.
I need help with placing an order, what can I do?
Please contact our Customer Service. We will be happy to place an order on your behalf with credit card as the payment method (you will receive an email with a payment link).
We kindly ask you to send us the following information:
- list of products that you want to order (quantity, color, size)
- contact details (name, surname, email address, phone number)
- delivery details (full address for home delivery or store).
If you are already registered on our website, please indicate whether you want us to place your order as a logged-in registered user or as a guest. We would like to assure you that your personal data will be processed in accordance with our Privacy policy.
I have a promotional code, how can I use it when purchasing online?
After choosing the items, you need to go to the shopping bag and insert the code in the field "Promotional code". Remember to apply the code before continuing with checkout. We remind you that for each purchase you can use only one promotional code.
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Qualified staff, attention to details and raw materials: a unique shopping experience.
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Italian heart and international spirit, traditional values and cutting-edge technologies.
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